Shipping Policy

This Shipping Policy explains delivery timelines, charges, and coverage for orders placed on crystalcosmetics.in.

1. Serviceable areas

We currently ship across India to most pin codes through our courier partners. If your pin code is not serviceable, we will notify you and arrange a refund or alternate solution.

2. Processing time

• Orders are typically processed within 1–2 business days after payment confirmation (excluding Sundays and public holidays).
• You will receive an email/SMS with tracking details once the order is shipped.

3. Delivery timelines

• Metro / major cities: usually 3–5 business days after dispatch.
• Other locations: usually 5–8 business days after dispatch.
• Remote or difficult areas may take longer. Timelines are estimates and may vary due to courier, weather, or unforeseen delays.

4. Shipping charges

• Free shipping on eligible orders above ₹499 (or as shown at checkout / promotions).
• Orders below the free-shipping threshold may attract a flat shipping fee displayed at checkout.

5. Order tracking

Track your shipment using the link shared via email/SMS. For help, contact support@crystalcosmetics.in with your order ID.

6. Failed delivery & address issues

Please ensure your address and phone number are accurate. If delivery fails due to incorrect details, incomplete address, or repeated non-availability, the package may be returned to us. Re-shipping may require additional charges.

7. Damaged packages

If the outer package arrives damaged, please refuse delivery or note it with the courier, and contact us within 48 hours with photos so we can assist with a replacement or refund.

Last updated: September 2026