At Crystal Cosmetics, we take utmost care to ensure that our skincare products are packed and delivered to you in perfect condition. Please read our policy carefully before placing your order.
For hygiene and safety reasons, we do not accept returns or exchanges due to a change-of-mind requests once an order has been delivered, incorrect product selection, personal preference, or dissatisfaction after use.
An exchange is possible only if-
· Wrong product delivered
· Expired product delivered
· Damaged product delivered – Physical damage/ tampered product or packaging
· Incomplete Product/missing any item that was part of the order.
To be eligible for an exchange, the product must be unused and in its original condition, with the packaging, seal, labels, accessories, and all other contents intact.
How to Request an Exchange
If you receive a damaged or incomplete product, please contact us as soon as possible after delivery with your order details and clear photographs/videos of the product and packaging so that we can review the issue.
Once the issue is verified and approved, we will arrange an exchange for the affected product, subject to availability.
We do not provide refunds to the original payment method for eligible issues. Where an exchange cannot be fulfilled, the applicable amount will be provided as store credit, which can be used towards a future purchase from Crystal Cosmetics.
Important
Please make an unboxing video when receiving your order. This may be requested to help us verify any damage or missing-item claim.
An exchange request may not be accepted if the product:
• Has been opened or used.
• Has been altered, tampered with or damaged after delivery.
• Is missing its original packaging, seal, labels or accompanying contents.
• Is being returned due to a change of mind, personal preference or incorrect selection.
• Does not meet the requirements of this policy.
6. Our Commitment
At Crystal Cosmetics, your trust matters to us. We carefully review every genuine concern and strive to resolve verified issues fairly and efficiently while maintaining the highest standards of product hygiene and quality.
Crystal Cosmetics reserves the right to decline an exchange request if the product has been used, opened, altered, damaged after delivery, or if the original packaging and contents are not intact.
For any questions regarding returns, exchanges, or store credit, please contact our customer support team through the contact details provided on crystalcosmetics.in.