At Crystal Professional, we want you to love every product you receive. This Return & Refund Policy explains when you may return items purchased on crystalcosmetics.in and how refunds are processed.
1. Eligibility for returns
- You may request a return within 7 days of delivery for unused products in original, sealed packaging.
- Products must be unused, unopened, and include all original seals, labels, and accessories.
- Proof of purchase (order ID / invoice) is required.
2. Non-returnable items
- Opened, used, or partially used cosmetics and skincare products (for hygiene and safety reasons).
- Products without original packaging or with broken seals.
- Items purchased during clearance / final-sale promotions (unless defective).
- Free gifts or samples.
3. Damaged, defective or wrong items
If you receive a damaged, defective, expired, or incorrect product, contact us within 48 hours of delivery with clear photos of the product, packaging, and order ID. We will arrange a replacement or full refund at no extra cost.
4. How to raise a return request
- Email support@crystalcosmetics.in or use our Contact page with your order ID and reason for return.
- Our team will review and share pickup / return instructions if approved.
- Ship or hand over the product as instructed. Do not send returns without approval.
5. Refunds
- Approved refunds are processed within 7–10 business days after we receive and inspect the returned item.
- Refunds are credited to the original payment method (UPI / card / net banking). COD orders may be refunded via bank transfer / UPI.
- Shipping charges (if any) are non-refundable unless the return is due to our error or a defective product.
6. Contact
For return or refund help: support@crystalcosmetics.in | Mon–Sat, 10am–6pm IST.
Last updated: September 2026